With no-show rates being a key restricting factor for operational success, one emerging trend is the use of walk-in first-come, first-serve (FCFS) models where clinics abandon the traditional process of scheduling appointments in advance and simply treat patients as they come in the door.

• Based on what you've learned this week, what are your thoughts on a FCFS model?
• How would this impact the various components of the queuing system, such as arrival and service?
• Be sure you discuss both the pros and cons of a FCFS model from both the patient and provider perspectives.