With reference to the CIO being unsure about what to say at the meeting, which option

would be the BEST for the CIO to say at the meeting, and is LOGICALLY CONSISTENT

$($logical consistency means that all parts in a paragraph are true in relation to all other

parts in the paragraph$)?$

A$.$ Value is a key concept that should be at the forefront of all that we do$.$ In particular

it is value to the IT department, namely the IT management, IT technicians and

other IT staff. Value is our IT staff$$s subjective perception of our IT services$$

benefits, usefulness and importance. So$,$ it is vital to measure, monitor, maintain

and obtain IT staff feedback on all our IT services throughout the duration that they

are operational. Furthermore, value is co$-$created, which means that we$,$ the

providers and creators of the IT services, should work closely and collaborate with

other IT staff to understand how to obtain value from our IT services and how to

operate our IT services to provide value on a daily basis.

B$.$ Value is a key concept that should be at the forefront of all that we do$.$ In particular

it is value to the users of our IT services, namely the students, lecturers and other

university users. Value is our users$$ subjective perception of our IT services$$

benefits, usefulness and importance. So$,$ it is vital to measure, monitor, maintain

and obtain user feedback on all our IT services throughout the duration that they

are operational. Furthermore, value is co$-$created, which means that we$,$ the

providers and creators of the IT services, should work closely and collaborate with

our IT service users to understand how our users obtain value from our IT services

and how to operate our IT services to provide value to our IT users on a daily basis.

C$.$ Value is a key concept that should be at the forefront of all that we do$.$ In particular

it is value to the university. Value is measured as the difference between what we

price our IT services at and the costs of those IT services. So$,$ it is vital to measure,

monitor, maintain all our IT services throughout the duration that they are

operational. Furthermore, value is created by IT staff implementing new IT services

and IT service features, which means that we$,$ the providers and creators of the IT

services, should implement more IT services and IT service features and persuade

the users that they need those IT services since it is often the case that users do

not really know what they need or require, so it is often futile to ask the users for

input.

IRM$4727$ MEMORANDUM Past Paper

Page $15$ of $54$

D$.$ Digital transformation is a key concept that should be at the forefront of all that we

do$.$ In particular it is vital to the users of our IT services, namely the students,

lecturers and other university users, that we transform everything into digital.

Digital transformation essentially means that the university will not use paper any

longer. So$,$ everything will work the same as it did before digital transformation,

except that everything will be paperless. This includes application documents,

registration forms, study material, textbooks, payments, payment receipts,

assignments and examinations. In addition, it means that the IT department is now

the most important department in the university, and we should now be treated

much better and receive pay increases.

E$.$ Excellence is a key concept that should be at the forefront of all that we do$.$ In

particular it is excellence to the users of our IT services, namely the students,

lecturers and other university users. Excellence is our users$$ subjective perception

of our IT services$$ benefits, usefulness and importance. So$,$ it is vital to measure,

monitor, maintain and obtain user feedback on all our IT services throughout the

duration that they are operational. Furthermore, excellence is co$-$created, which

means that we$,$ the providers and creators of the IT services, should work closely

and collaborate with our IT service users to understand how our users obtain

excellence from our IT services and how to operate our IT services to provide

excellence to our IT users on a daily basis.