With refernce to the case study analytsis GATI : ACIEVING QUALITY EXCELLANCE INSHIPMENT DELIVERY by IVEY publishing. answer the following questions

1. Describe the problem faced by Murarka.

2. Check whether the process is under statistical control when the premium express scheme is followed. (support your answer with an Excel sheet)

3. Differentiate random and assignable causes of variation in this case context. Do you feel the process variation exhibited is due to assignable cause(s)? If yes, list them.

4. Using Ishikawa's fishbone diagram, present the causes of shipment delivery delay under the premium express scheme.

5. Based on the data given in the exhibit, perform a Pareto analysis and give your insights.

6. Perform capability analysis and find percent defects.