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With regards to the four (4) Service Encounters Themes, choose one (1), and interpret it in three-four sentences. Service Encounters Themes Recovery: Adaptability: employee response

With regards to the four (4) Service Encounters Themes, choose one (1), and interpret it in three-four sentences.

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Service Encounters Themes Recovery: Adaptability: employee response employee response to service delivery to customer needs system failure and requests Coping: Spontaneity: employee response unprompted and to problem customers unsolicited employee actions and attitudes

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