With the arrival of Footy season, the customer inflow has increased and creating a busy environment in the bar. Today is Footy Friday and you are anticipating a high influx of customer in the restaurant.

The restaurant is determined to cater any customer within 2 minutes of their arrival and serve delicious food and drinks within 15 minutes of order.

You have 15 people staff on Friday and Saturday including 4 chefs, 3 Bar attendants, 3 support staff /kitchen hands, 5 waitresses.

You noticed that one customer is not happy with the food quality and claiming that food was not arrived on time and misbehaving with your staff and using abusive words to her. He is threating your staff. Your staff is trying to resolve the issue, but customer tone is too loud and not willing to listen anything. As your staff is not able to handle the situation she escalated the issues to you.