With the Zone of Tolerance and Lou's Diner presented in the lecture [you'll need to look at it}, on which dimension does the competitor have the lowest rating?I O Empathy O Responsiveness O Assurance 0 Reliability Question 12 1 pts With the Zone of Tolerance and Lou's Diner presented in the lecture, for which dimension do customers have the lowest [or narrowest) zone of tolerance? O Empathy 0 Reliability 0 Responsiveness Q Tangibles Question 13 1 pts A question about the GAPS model: When a TV advertisement overstates the benefits of its service, just to win customers, what gap has occurred? O Knowledge gap O Delivery gap O Communication gap O Standards gap