Within a business you need to solely focus on facts you have found yourself, you can't rely on word of mouth or what other people have suggested the problems are. This could be damaging as it's what they think is wrong and the problems they think and it may not even be the actual problem you are looking for. Implications that could occur by listening to other people's recommendations on problem solving could be that for example - they think there isn't enough staff within the business and more is needed to carry out the job - however, you have more than enough staff and anymore will push you over the budget, this could also spark discussion with employees saying they need more staff etc causing an uproar