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Wolk Corp. is a highly automated manufacturing company. The vice president of finance has decided that traditional standards are inappropriate for performance measures in an

Wolk Corp. is a highly automated manufacturing company. The vice president of finance has decided that traditional standards are inappropriate for performance measures in an automated environment. Labor is insignificant in terms of the total cost of production and tends to be fixed. Material quality is considered more important than minimizing material cost. And customer satisfaction is the number one priority. As a result, delivery performance measures have been chosen to evaluate manufacturing performance. The following data are considered to be typical of the time involved to complete customer orders.

From time order is placed to time order received by manufacturing 10.0 days10.0 days

From time order is received by manufacturing to time production begins 5.0 days

Inspection time 1.5 days

Process (manufacturing) time 3.0 days

Delivery time 4 days

Move time 2.5 days

What is the customer Response time (CRT)?

What is the manufacturing Cycle Efficiency?

What is the order receipt time?

What is the Manufacturing wait time?

What is the manufacturing lead time?

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