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Woojin is the manager of an editing firm. He is meeting with his editors to decide whether mailing out manuscripts is more desirable for clients

Woojin is the manager of an editing firm. He is meeting with his editors to decide whether mailing out manuscripts is more desirable for clients than e-mailing electronic copies. Woojin is engaging in ________. Question 63 options: communication evaluation radical process reform value-added analysis customer satisfaction planning

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