Work on a case study where the candidate will receive questions and requests from employees regarding certain matters related to HR through a ticket system. Participants are free to answer with their own creativity but still have to understand the context of the questions asked. Please make an answer based on the questions below.

3. Hi People Services Team,
I am Kumar from India Tech Team. I am just arrived at Soekarno Hatta International Airport and going to go to Pasaraya office for business trip purposes. I have an issue with the immigration officers here. They asked me to be accompanied by the HR Team as there are some tasks need to be settled by your end. Kindly contact me via WhatsApp at +91 26257855221. Really appreciate if you can reply or contact me soon.
Thank you.