work submitted for your records. You must submit copies of: 7 one survey @ drafts of communications and overall project plans to indicate review of plans (including highlighted strategic element/s) planning and support documents for your 15-20 minute information session (such as a plan for the session, Powerpoint presentation, handouts, and a creative activity for gaining trust and acceptance of change process). Your assessor will be looking for: 2 knowledge of change management process knowledge of components of change management project plan knowledge of specific organisational requirements from the scenario " knowledge of potential barriers to change from the scenario knowledge of a range of techniques for embedding change and gaining trust leadership skills to gain acceptance of plan and gain trust 2 innovation skills to develop creative ways of getting people to accept change 3 planning and organising skills 2 problem-solving skills to respond to barriers to change project management skills to implement change management strategy