working for a marketing communications company. The manager noticed that new marketing communication team members need help with understanding and the implementation of common examples of routine requests, the future of communication bots, how to use the three-step writing process for negative messages, sending negative messages, and responding to negative information in a social media environment. A tasked with researching and developing a FAQ to address these different topics. a FAQ document should be done to share with the team

A. Common examples of routine requests

B. The future of communication bots

C. Using the three-step writing process for negative messages

D. Responding to negative information in a social media environment

Include references please