Working in a group of no more than four, discuss the products and services that you offer within your own organisation or one that you are familiar with. Discuss: What is on offer currently and what has been on offer in the past The way that the organisation usually informs the customer of the products or services How the organisation provides training and guidance for team members to do this effectively. During the discussion, you must: Take turns and work cooperatively as a group Practise active listening and build on the responses and suggestions of others, contributing where appropriate Allow others the time and opportunity to speak freely