Workplace collaboration facilitates happier work relationships and provides consistency in the actions that are taken and the messages given out by your organisation. Any action should be managed with an appropriate process outlining how something is to be done, that is, the steps to take to achieve the desired end result.

Employees need to know how they should interact, how they can communicate and be guided to achieve a joint purpose. Organisations should use workplace collaboration when developing suchprocesses,procedures,protocolsandconventions. Examples of these would include:

• Customer sales
• Ordering and purchasing
• Performance reviews
• Work planning and scheduling
• Work health and safety.

Your task is to refer to the CASE STUDY, Workplace collaboration template:Workplace collaboration template

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1. From the CASE STUDY - Workplace collaboration, identify five processes or procedures that should be developed from the Human Resource department's roles. Example Staff well-being program. 1 2 3 4 5 2. As a leader, you should establish parameters for collaborating with your team, including the frequency of meetings, how people work together, how information is shared and who is responsible for which tasks. What exactly is collaboration? Identify five factors of workplace collaboration. Example Support and assistance from team members when needed 1 2 3 4 5

3. The scenario for the following questions is that you have met with staff and worked together to clearly set out the processes that are managed by the Human Resource department. You now describe how ongoing consultation and collaboration sessions for managers and employees could be facilitated. You want employees to know their input matters and you want them to continue to contribute to their work roles. a. What would you do to ensure that employees interact with management in a collaborative or consultative way ongoing? c. In situations such as workplace conflict, discuss how confidentiality should be handled. d. Describe how you would monitor and communicate outcomes of conflict management to employees? b. Describe the means that Lyric's employees can use to communicate with their managers or senior management?