Write a business letter in any one of the following situation:

Situation 1

You would like to inform a customer (who is a contractor) that the shipment of ceramic tiles he ordered last week will be delayed. You have known this customer for 10 years and have a good working relationship with him. Write an email and include the following: • inform him about the delay and give reasons • ask if he might consider an alternative product • describe a similar alternative that is available immediately (e.g., colour, size, material) • apologize for any inconvenience • end the message appropriately

 

Situation 2

You have received an email from your manager requesting a report on your monthly expenses. She would like to meet with you on Monday to discuss the report. You have other important business to attend to on Monday. Write an email in response and include the following: • confirm that you received the request and attach your report • give reasons for not being able to meet, and suggest an alternative meeting date (or offer to rearrange your previous commitment if needed) • end the message appropriately.