Write a letter as directed in the Lesson Instructions. Use good letter formatting. Add/make up any additional information you might need such as the name of your company and needed addresses. Use Case 22 at the end of the chapter in the Problem-Solving cases: Refusing a Return and Refund. In the instructor's hardcopy text it is on page 296. In this case, you will deny a request for a refund on fitness equipment without alienating the customer. (There are details in the case that need to appear in your letter. Be sure to find the right problem.) Use the letter formatting learned last week. A grading rubric can be found in the Lesson 8 assignment box in the course. Save your letter with the file name your name Lesson 9 assignment. Upload the file into this submission box. The attached rubric will be used to grade your submission. Finally, here are some notes that the text author offers on this problem: The first paragraph should begin with a buffer that gets the convecsation started, This may include in acknowled deement of the requests appreciation for Ms. Homung's business, or a statement about the company s whilingness to be of assistance it thould not, however molsead the reader into thinking the request whl be granted and should not reveat yot thas the adjastmentrequestis being denled. it may open with something like "As always we are willing to do as much as we reasonably can to make things right," The explanstion that win follow should then justify why what was requerted is not "reasonable. In this case Ms. Homung is not entited to a tefund because, in violation of yout stated refum pollic for deflective ite ths she waited too long to make her claim, Vou can use two good suotegies when telling fer so. Fist rote the policy using impersonal language, not "you" start with This policy has become standard in out industry becouse Write a letter as directed in the Lesson Instructions. Use good letter formatting. Add/make up any additional information you might need such as the name of your company and needed addresses. Use Case 22 at the end of the chapter in the Problem-Solving cases: Refusing a Return and Refund. In the instructor's hardcopy text it is on page 296. In this case, you will deny a request for a refund on fitness equipment without alienating the customer. (There are details in the case that need to appear in your letter. Be sure to find the right problem.) Use the letter formatting learned last week. A grading rubric can be found in the Lesson 8 assignment box in the course. Save your letter with the file name your name Lesson 9 assignment. Upload the file into this submission box. The attached rubric will be used to grade your submission. Finally, here are some notes that the text author offers on this problem: The first paragraph should begin with a buffer that gets the convecsation started, This may include in acknowled deement of the requests appreciation for Ms. Homung's business, or a statement about the company s whilingness to be of assistance it thould not, however molsead the reader into thinking the request whl be granted and should not reveat yot thas the adjastmentrequestis being denled. it may open with something like "As always we are willing to do as much as we reasonably can to make things right," The explanstion that win follow should then justify why what was requerted is not "reasonable. In this case Ms. Homung is not entited to a tefund because, in violation of yout stated refum pollic for deflective ite ths she waited too long to make her claim, Vou can use two good suotegies when telling fer so. Fist rote the policy using impersonal language, not "you" start with This policy has become standard in out industry becouse
