Write a letter to Dr. Derwood. use the format presented on pp 505-506, as well s as the template presented on the next page.

You are the manager of Bike World, a retail motorcycle sales and repair shop. Jim Derwood purchased a Benson 500 motorcycle from your shop four months ago. He brought his bike in yesterday because the engine was not running. Mr. Derwood was anticipating that the repairs would be covered under the one-year warranty. Your mechanic has examined the bike and determined that 10W30 oil along with leaded gasoline had been used in the bike. You are not going to cover the repairs under warranty because it covers all parts and labor under normal usage. The owner's manual states that 2-cycle engine oil and unleaded gasoline must be used for the warranty to be in effect. Your shop technicians can repair the engine for $235.00, You want Mr. Derwood to call your repair center to authorize the repair. Before you write the letter, you may find it helpful to consider the following questions: 1) Should you use the direct or the indirect plan in your message? Note that except in certain circumstances, bad-news messages should be written using the indirect plan. 2) What would be an appropriate buffer to use in the introductory paragraph? 3) In the middle paragraph(s), how will you justify your decision and state or clearly imply the bad news while minimizing negativity? 4) What would be a good way to write the concluding paragraph, closing the message on a pleasant note? Remember that you do not need to include all the information provided in the scenario when you write the letter. Assignment Write the letter to Mr. Derwood. Use the format presented on pp. 503-506, as well as the template presented on the next page in this assignment handout. Invent address details as needed. After composing the first draft of the letter, review the assignment instructions as well as the assignment rubric to make sure that you have met all the requirements. Proof-read your work carefully to catch and correct any problems with style, tone, spelling, or grammar. You