1. Write a memo to your staff requesting that they observe company protocols more strictly from now on. Keep in mind that you have had a hard time keeping good staff at this location, so you want to remind your staff of the protocols, but you dont want them to quit.

2. Case Study:

   You are the assistant manager of your neighborhood Coffee Delight (a local coffee shop chain). Recently, you and your general manager have been noticing that staff have not been observing company protocols as strictly as they were last year. Specifically, you have observed your staff taking breaks of longer than 15 minutes, smoking directly outside the main door, sometimes arriving to work after smoking marijuana, leaving without telling anyone they are going on break, etc. You have noticed that some people are even playing games on their phones while customers are waiting. Others are sipping coffee and chatting in the back while they are supposed to be clearing tables or taking orders. Oh, and the worst part: your store has a strict no pets policy, but you have seen some of the employees inviting the neighbours dogs in.

   Clearly, this behaviour cant continue, as it endangers the health of customers and staff, and puts the coffee shop at risk of losing money (which will cause the stores owners to lose money and make them incredibly angry with you).