Write a professional business letter explaining the importance of active listening and nonverbal communication in the workplace. Be sure to explain what each of them are and include behaviors that improve communication skills in both areas. You can use the format shown in Figure $9\mathrm{.}2$ on page $132$ in Chapter $9$ of the text. Address the letter to Kaitlin Richardson at Maysville Community and Technical College. Submit your assignment as a Word file by uploading it here in Blackboard.

This assignment is worth $50$ points.

Your letter will be scored as follows:

Header with appropriate spacing $(2$ points$)$

Address $(2$ points$)$

Appropriate salutation $(2$ points$)$

First paragraph states the purpose of the letter and includes any previous contact if applicable $(5$ points$)$

Body explains each of the following:

active listening, its importance, and provides example behaviors $(15$ points$)$ and

nonverbal communication, its importance, and example behaviors $(15$ points$)$

Final paragraph wraps up the letter, clarifies the purpose, and includes follow up contact information $(5$ points$)$

Appropriate closing $(2$ points$)$

Signature with student$$s information$/$title with appropriate spacing $(2)$