Write a report about (Quality Management), in QNB (Qatar National Bank) 1- Write how QNB used some tools for quality in past. 2- Write how QNB now is using tools for quality. 3- How these certifications has impact in the QNB and their employees and customers. 4- ****Describe how they are using it, and list their certifications with details for each.**** For example, ISO 9000 talk about it and describe it in details within QNB