Write a report that discusses hospitality operations management, emphasizing the application of strategic thinking to improve competitiveness and address contemporary issues. Your report should encompass theoretical approaches, strategic planning, system evaluation, and recommendations for service delivery enhancement.

LO1- Synthesize and critically evaluate theoretical approaches to hospitality operations

management, using literature, undertaking research, and advancing scholarship.

LO2- Critically apply strategic thinking in the development and management of productive operations to develop and enhance competitive advantage.