Write an email $($letter$)$ to an irate customer who has complained that the clerks were too busy socializing among themselves to give her any service or assistance.

Your letter should include an apology, an explanation of how the company plans to address the issue $($employee training, etc.$)$ and an inducement such as discounts for future visits. Also, will you include your generic name@company.com email and $713\mathrm{.}555\mathrm{.}5555$ telephone number in case the customer wishes to contact you?