Write an email to support @songthrong.com, requesting a full refund. To get the 9.99$ monthly rate, you prepaid for an entire year ($119.88), and youve been a subscriber for two months now. You know the service has been out for at least part of the time on 12 separate days last month, and while you didnt track outages during the first month, you believe it was about the same number of days?