• Write and  discuss how you can assess your daily work or service quality in community or hospital pharmacy?
• Write and discuss the mechanisms to evaluate the service of the pharmacy premise. 
• Write and discuss causes for pharmaceutical quality problems and explain on how you can identify pharmaceutical quality problems and take corrective action.
• Write and discuss on how you can use the adverse event reporting form to document and report adverse events and quality problems in pharmaceuticals.
• How you can record your information on quality and other indicators of service performance?
• Who is responsible for quality?