Write two-pge single spaced reflection describing what you learned through the interviewed experience. Highlite what you learned about both the interview process and the information shared in the interview. What did you learn about management? Specifically, what did you learn about (P.O.L.C), and about skills for good management? What did you learn about interviewing? Don't provide a transcript of the interview. Write, about what you learned.

Interviewd (Swiss Chalet manager)

- As a manager you are responsible with overall operations in the organization such as: Ensures Food, Service and Cleanliness Quality standards. Ensures achievement of prepared sales forecast. Ensures store profitability. Conceptualizes and implements effective and timely Local Store. Marketing Programs with the objective of improving market awareness and sales. Ensures implementation of operational systems and procedures such as cash and security control, kitchen management, crisis management, customer service, etc. Analyzes financial statement. Controls customer complaints and coordinates any crisis occurrences with the Crisis Management Committee. Ensures accuracy of month-end inventory conducted in the store. Ensures proper training of all new employees, ensuring their awareness and compliance to company standards, policies, rules and regulations and work procedures. Ensures manpower readiness at all times by doing timely hiring, regularizing and promoting following HR guidelines and procedures. Coaches, leads, directs, disciplines and motivates Management Team and staff towards a more productive individual and group performance. Conducts one-on-one or group meeting ensuring that all operational and employee concerns are discussed and resolved or improved. Evaluates performance of Management Team and staff as scheduled. Monitors and sees to it that the corporate trademarks (signboards, streamers, uniform) are standard and well maintained. Coordinates closely with other departments in all matters that affect store operations. Creates and maintains tie-ups with government, NGOs and private business establishments seeing to it that the company is properly represented.

The Assistant Manager position recruits, leads and develops people to execute QSC & V, build sales and control costs to deliver optimum business results for an area of accountability. Key Guests include Crew, Shift Managers and Guests.

-skill you should have being a manager, number one skill you should have people management skills and then follows your knowledge about the job that you are in.

-Rewarding about being a manager, it is a continous learning. Everyday you will learn new things and you are able to deal with different kind of people.

- Difficulties of being a manager, number one is dont have enough people to work. Second, not properly trained.