Writing report on Woolworths group LTD base on

3.3 Critical Success Factors (CSFs) and strategic objectives

3.4 Balanced Scorecard (BSC) design recommendation 3.5 Explanation of BSC design and Strategy Map

Formal identification of CSFs creates a pivotal point of common reference for management and measurement of performance success, and argument for MAS improvement. CSFs are the bridge between the findings of your research and addressing what management have briefed that you report on? (Answer in the table forma) example below

BSC Perspective BSC Objectives Lead Measures Lag Measures Financial - 1 Maximise Profitability Number of private Percentage change in label products stocked profits across periods Financial - 2 Sustain share price Increase share buy Level of EPS growth growth backs Financial - 3 Reduction in COGS Lower supplier COGS variance expense performance index between periods Customer - 1 Improve on the brand Level of advertising Net Promoter Score reputation and expense (NPS) for Sigma performance of subsidiary brands subsidiaries Customer - 2 Cultivate CSR Number of local Proceeds raised and initiatives community programs time spent on engaged in initiatives Customer - 3 Improve on customer Positive ratings and Customer satisfaction relations and number of customer survey satisfaction complaints Customer - 4 Expand on existing Number of new Level of market share retail market share customers Int. Business Diversifying on Increase number of Percentage of revenue Processes - 1 existing revenue hospital contracts derived from hospital stream contracts Int. Business Seeking additional Increase level of non- Percentage of non- Processes - 2 revenues beyond the PBS inventory stocked PBS medicine revenue PBS Listed medicines Int. Business Strengthen distribution Increase capital Change in timeliness Processes - 3 channels investment in of the distribution upgrading distribution process centres Int. Business Facilitate business Increase resources Change in financial Processes - 4 development and and support provided performance from growth to subsidiary retail subsidiary retail chains chains Int. Business Improve relationship Number of recorded Supplier satisfaction learn-ap-southeast-2-prod-fleet01-xythos.content.blackboardcdn.com/5df059da37b55/39926