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Writing the RESULTS AND DISCUSSION. My thesis is all about TOURISM RECOVERY STRATEGIES OF TOURIST ATTRACTIONS IN TAGAYTAY AFTER THE TAAL VOLCANO ERUPTION AND DURING

Writing the RESULTS AND DISCUSSION. My thesis is all about TOURISM RECOVERY STRATEGIES OF TOURIST ATTRACTIONS IN TAGAYTAY AFTER THE TAAL VOLCANO ERUPTION AND DURING COVID-19 PANDEMIC. The respondents are those employees in tourist attractions in Tagaytay.

Describe the result in the table. Interpret the meaning of the numbers. After that, find supporting journals.

What strategies are made by the tourist attractions in Tagaytay City for their recovery strategies in terms of:

3.2 Affective Communication (ACom)

Affective CommunicationMeanVerbal Interpretation

The management increased marketing and sales efforts.

3.54Strongly Agree

The management established good communication between colleagues.

3.44Strongly Agree

The management constantly updates tourists through different platforms.

3.45Strongly Agree

The management asked for customer feedback to improve product/service quality.

3.42Strongly Agree

OVERALL MEAN

3.46Strongly Agree

Example:

image text in transcribed
Table 4.2.1 Distribution of the Respondents in Service Quality in Terms of Tangibility Mean Interpretation 1 The terminal has complete facilities that provide 3.13 satisfaction to all the passengers. 2 The equipment are all complete. 3.03 3 The electric fans. ceiling fans and air conditioner are 3.37 functioning properly. 4 The personnel provide the needed knowledge and 3.08 information to all passengers. 5 There are many staffs that provide the needed 3.08 questions for all the passengers. Overall Mean 3.14 Good Good The respondents expressed that the tangibility of the service quality of Terminal 3 of the Ninoy Aquino International Airport is good with an Overall Mean (3.14) due to its complete facilities and equipment which function properly and give satisfaction to the passengers. Also. the personnel provlded easy to understand information to its passengers. The highest mean (3.37) and has verbal interpretation of Very Good, is the statement focusing on the facilities and equipment which function properly and give satisfaction to the passengers. This is aligned with the claim of Baloch. Jamel-ed and Zarnan. (2014) that tsngibiiity is a distinct dimension of the service quality of the terminal which covers the facilities, inlrastructure. and personnel that once given emphasis and delivered proper services. it will provide satisfaction and positive comments from the passengers. Also. the second highest mean (3.13) and the third (3.03) discussed the facilities of the terminal which provide good satisfaction to its passengers. The two remaining statements with both means of 3.08 stated that the terminal personnel and staff provide information and assistance to its passengers that lead to a rate at good satisfaction

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