Written Assessment CHCHCS001 Provide home and community support services

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Provide Home and Community Support services

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Assessment 1:

1. Describe 2 ways a Support Worker could ensure they accurately interpret an individuals Care Plan.
2. Provide 3 reasons an aged care /disability Support Worker should read and interpret an individuals goals.

1. Describe 3 reasons why home-based support workers must follow workplace policies and procedures and instructions carefully when reading, interpreting and implementing an individuals Care Plan.
2. a. Name 3 different types of equipment that may be used by a person who needs help with personal support or mobility.

b. Name 3 different types of equipment that may be used by a person who cannot speak. c. Name 3 different types of equipment that may be used by a person who has poor bladder and bowel control.

1. a. Where can you seek help if you do not know how to use a piece of equipment?

b. What action should you take if a piece of equipment is faulty?

1. a) Give 2 reasons why it is important that a Support Worker confirms the time and purpose of the home visit with their Client.

b) Give 3 ways how you could do this?

1. List in point form, 4 things that a home based Support Worker should do when planning to visit a person in their home.
2. Whilst working in a Clients home, what are 3 situations that could go wrong that would require you to ring your Coordinator/Line Supervisor; for example, an unexpected event, Client related circumstance or emergency.

2. Establish relationship in the home

2.1 Follow organisations procedures to assure the person of your identity before entering the house 2.2 Communicate with the person to provide information, clarify purpose of visit and confirm the persons consent 2.3 Provide opportunity for the person to identify and express any issues or concerns in relation to the visit and/or associated matters 2.4 Engage appropriately with others in the place of residence in accordance with organisation policies 2.5 Check for hazards to own and others health and safety and implement controls to manage risk

Assessment 2:

1. Identify 2 ways a home based worker could confirm their identity to a Client before entering their home.
2. Where could you find written guidelines that would help you clarify procedures of how you could assure the Client of your identity before entering the house?
3. Please mark the following as True or False.

a. If a family member greets you on your first visit rather than the Client, there is no need to repeat your introduction to the Client themselves. TRUE FALSE

1. After your first visit to a Clients home, there is no need to remind them again of your name and why you are there.

TRUE FALSE

1. When visiting a Clients home, it is important to confirm the Clients consent to enter their home.

TRUE FALSE

1. Describe 2 ways you could communicate respectfully to clarify the purpose of your visit.
2. Describe 5 types of information support workers may need to communicate with a person during a home visit.

Read the following scenario and answer the question that follows. Scenario Mr Rodgers is a regular home visit Client. When you attend his home visit he tells you that he wishes to make a complaint about the home Support Worker that visited him last week when you were on annual leave. He tells you that she was a bit rude and didnt introduce herself to both himself and his wife on arrival.

1. What would you do to ensure Mr. Rodgers complaint was acknowledged according to a typical workplace Complaints Resolution process? Give 5 examples.
2. Describe what a home Support Worker should do if it is outside their role to resolve a service users complaint.

1. Describe 4 ways that home based workers can build rapport and engage appropriately when conducting a visit to Clients in their homes.

Read the following case study and answer the questions that follow:

Case study Anne, a coordinator is doing an initial visit to Bill, a new Client to provide wound care. Anne found the front passage floor of his house was badly damaged by white ants. A risk assessment identified this as high risk (likely to cause a major injury). As it was not possible to eliminate the problem (this would have been a very high cost to Bill) the hierarchy of control was considered. Agreement was reached for Bill to receive his treatment in the rear sunroom, which had a concrete floor and safe rear access. Bills Support Worker, Jill, was informed of this and it was recorded in his care folder. When the solution was reviewed it was found that to enter the rear door to the sunroom Jill had to walk through tall grass, and as the weather was getting hot this presented a further hazard (assessed as a high risk - unlikely but could cause a fatality from a snake bite and also slip/trip or a fall). Anne then arranged for Bills son to cut the grass regularly. These simple solutions allowed Jill to be safe while providing Bills treatment.

1. Identify 4 hazards in the above case study

1 2 3 4

1. List 3 possible hazards to your own and other peoples health that may exist in a home visit environment.
2. a) Consider one of the hazards you have noted above. If you can immediately manage the hazard, what are 2 actions you would take?

c) If you are unable to immediately manage the risk of the hazard you have identified, what do you do? b) Provide 2 examples of hazards you cannot manage.

Attachments:

subject-6-ass....pdf

cluster-5-ass....pdf

cluster-4-ass....pdf

cluster-3-ass....pdf

assessment---....pdf