Written Assignment (Course Learning Project)

The maintenance of products such as aircraft engines is part of a complex supply chain. Distribution centers fulfill orders for spare parts to customers around the world and typically run on a 24/7 basis. Each day, as many as 4,000 different SKUs are shipped out and more than 1,000 SKUs are received in inventory. It is critical that each order be 150% accurate. For example, orders that don't match the shipping list are returned to the distribution center because of customs regulations.

1. If the distribution center has identified inaccurate shipments as a significant problem, explain how the DMAIC process might be applied.
2. Develop a logical cause-and-effect diagram for the problem "inaccurate shipment."
3. Think about how a process for fulfilling orders might work and develop a process map (You may want to refer to process measurement concepts in Chapter 4).
4. Describe the different departments that are likely involved and explain how the managers effectively balance the key components of a Six Sigma implementation design related to who, what, where, when, why, and how it could be done?
5. Explain how your solutions demonstrate the idea of enterprise leadership.

Find support for your positions in journal articles in the LIRN. You must have at least three in-text citations and four references.