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XYZ Co.s balanced scorecard lists performance measures that belong to the following four perspectives: financial, customer, internal business processes, and learning and growth. Which of
XYZ Co.s balanced scorecard lists performance measures that belong to the following four perspectives: financial, customer, internal business processes, and learning and growth. Which of the following pairs does NOT belong to the same perspective?
A. | Hours of in-house training per employee and employee turnover | |
B. | Residual income and market share | |
C. | Throughput time and manufacturing cycle efficiency | |
D. | Customer satisfaction and number of customer complaints |
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