Question
XYZ Inc. is a gym and fitness center that wants to determine the customer lifetime value (CLV) of their members. The gym has been in
XYZ Inc. is a gym and fitness center that wants to determine the customer lifetime value (CLV) of their members. The gym has been in business for three years and has collected the following data:
- Average monthly membership fee (AMF): $50
- Average customer lifespan (CLS): 2 years
- Gross profit margin (GPM): 60%
- Customer acquisition cost (CAC): $100
Using this information, calculate the customer lifetime value for XYZ Inc.
(Show all calculations and round to two decimal places)
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Cost management a strategic approach
Authors: Edward J. Blocher, David E. Stout, Gary Cokins
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73526940, 978-0073526942
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