Y ou are assigned as a project manager to a project in the execution stage. Current schedule and performance indices for the project, SPI and CPI are 1.12 and 1.15 and project performance are well within the baseline. The defects found during internal testing for the last deliverable were well below the organization limits. However, the customer doesn't seem to be happy with the project progress. What should be the FIRST thing the project manager should do?

A. Conduct a meeting with the customer to understand his concern over project progress B. Meet with the project team to understand open issues in the project C. Start managing project as you gain more insight into day to day responsibilities D. Improve project schedule and cost control measure so that SPI and CPI reaches above 1.5