Y5

Again Interior Design provides home and office decorating assistance to its customment. In normal operation, an average of 2.3 customers arrive each hour. One stilon consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer () Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service towitt. ( Round your answers to four decimal places, Report time in hours,) (0] Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes, Is this goal being mett [Round your answer to ore decimal place. ) W (in minutes) = min, which is 5 0 than the desired wait time, so the good. so -0 met. What action do you recommend? (Select all that apply ] There is no need to change the current operating parameters Decrease the mean service rate. Hire another. consultant increase the mean service rate Increase the hours of operation. (