Yarn Hookers Company is a publicly traded company that creates sought after crochet hooks. They are seeking to design a new and innovative crochet hook. Management is implementing a balanced scorecard to assess performance across various dimensions. Which of these is not an appropriate measure?

Question 4 options:

	Increase EPS by $0.10 per share - Financial dimension
	Add customer value - Customer dimension
	Hire new talent to help in designing and creating new hooks - Learning and Innovation
	Reduce defects of products - Internal processes