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Year 1 year 2 year 3 Prevention $9,200 $11,400 $11,400 Appraisal 10,800 10,800 $10,400 Internal failure $11,600 $11,600 $9,500 External failure $13,000 $12,000 $9,900 Total

Year 1 year 2 year 3
Prevention $9,200 $11,400 $11,400

Appraisal

10,800 10,800 $10,400
Internal failure $11,600 $11,600 $9,500
External failure $13,000 $12,000 $9,900
Total quality costs $44,600 $45,800 $41,200
Total revenues $3,520,000 $3,910,000 $4,560,000

Do you believe this firms quality initiatives have been successful? Be sure to justify your opinion with specific information from the quality report.

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