Yes, it seems like it was another rough year and I've heard from our finance department that revenue continues to be on the decline as a result. Laura Labellarte Hi Li and Amanda. Yes, I have heard the same thing. I got our figures this morning actually. Let's take a look. Narrator Based on the chart, which step in the control process is being conducted? Materials on the right have been updated >> Compare performance to standards Measure performance Take corrective action Establish standards