You actually have very little influence over individuals' attitudes, but you do have the ability to define acceptable and unacceptable behaviors within the workplace. You feel that some of the issues can be solved rather easily, such as having adequate maintenance support to help solve equipment issues quickly and improving training for newer employees that reinforces quality specifications.

The more difficult issue to resolve is the perception of poor attitudes and mood on the night shift. You're hopeful that addressing the maintenance issues and training will improve the mood by increasing the visibility of these areas and highlighting that employee feedback is being acted upon.

This week, you must resolve the quality issue and be ready to report to the plant manager on Friday. You're hopeful there are zero issues, but you need to take action. Which of the following action plans should you choose?