You and your family (spouse and three small children) have been living in the same apartment for two years, and initially, everything was smooth. However, over the past few months, you've encountered several critical issues in the apartment, making it increasingly difficult to maintain a comfortable living environment.

First, you discovered a persistent leak in the roof, which has led to water damage on the walls and ceilings in your bedroom. Mold has developed in some areas, posing health concerns. You've reached out to your landlord multiple times through phone calls, emails, and texts documenting the issues and requesting repairs, but they have been consistently unresponsive.

Second, the refrigerator in your apartment broke down unexpectedly, resulting in food spoilage and the need to replace groceries regularly. You have reported this issue as well, but it remains unresolved, causing inconvenience and additional expenses.

Lastly, the heating system in your apartment has been faulty during the winter months, making it challenging to maintain a comfortable temperature. You've even had to purchase portable heaters at your own expense to stay warm.

Yesterday the landlord got back to you by email and not only claims they are not responsible for the repairs but also suggests that you should have taken better care of the apartment. They mention concerns about the cleanliness of the apartment, that they have received complaints about the smells from the food that you cook and the noise of your children playing. The landlord suggests that your lifestyle choices have contributed to the issues, so you are responsible to fix the problems.

Frustrated by the lack of action and angry at the email, you insist on a meeting with your landlord to address these problems.

Analyseyour situation onlyon the Negotiation Preparation Tool.