You are a Business Analyst and have noticed that the fleet auto repair service department of your company is using paper-based system to track internal department records for auto repairs. You asked why and were told that the Auto Repair Manager likes it that way. The Service Coordinator said that they lose information all the time, sometimes don't know what to charge other departments for repairs, and they often spend hours searching for auto repair records. The financial loss is estimated at 15 percent of department revenues in time and money. She also said that they track all auto repairs by internal Department Manager's names. That makes no sense, as people change their automobiles every 12 to 24 months. Vehicles keep the same serial number throughout their lifecycle. The Accounting Manager is frustrated by all the additional work required for inter-department billing. They too waste about 10 percent of their time annually. External Auditors have brought this challenge to the President's attention. She has decided that something needs to be done about this issue and wants you to look into this situation and issue.

1. What is the name of the process you are working on in this business case?

2. Based on the business case, who owns the process?

3. Briefly justify your process name choice and who you have identified as the owner. Why are they the process owner?

4. It is important to understand model categorization and we select the appropriate model to be used to present and represent requirements. From the following categories, scope models, process models, rule models, which two models would you use to represent and present requirements to your stakeholders. Provide justifications in few sentences.

5. Build aRequirement Attribute Table (RAT). Brainstorm 5 stakeholder requirement statements using the USE STORY format. Focus on providing stakeholder requirements of the people who work with the process, their needs, what they need the solution to do and the benefit to them. Provide a unique requirement identification number.

Req ID

Requirement Statement

6. You have decided to brainstorm a simple future statefor the process you are focused on solving. You have decided to use a SIPOC to think and get it down to the simplest process steps possible.

You need to identify 3 suppliers, 3 inputs into the process, your basic process brainstorm of no more than 10 steps, 3 outputs of the process and 3 customers in the process and finally only 5 to 7 key steps in the process.

Suppliers	Inputs	Process	Outputs	Customers

Key Steps

SWIMLANE DIAGRAM

Using your SIPOC, create a simple future state activity flow diagram. The SWIMLANE Diagram that shows flow only with no decision points. Just use process boxes and arrows. You have decided to use three lanes, and the 5 to 7 process boxes and arrows to indicate the flow. It will follow the value chain to customer satisfaction.

Labels	Process Title:

USE CASE

Build a simple written use case document for Login to the System.

For your business case, build a simple 5 step written use case for Login to the System. Make sure you number the normal flow correctly (1.0, 1.1, 1.2, etc). Assume there is no alternative flows. The trigger is that the user wants to log into the new system.

Use Case ID: ___________

Use Case Name: ____________________________

Actors: ____________________________________

Description: _________________________________________________________________________

____________________________________________________________________________________

Trigger: _____________________________________

Preconditions: ________________________________________________________________________

Post conditions: _______________________________________________________________________

Normal Flow:

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

Please cite resources