You are a business consultant advising your client, a national chain of day spas. In order to be more competitive, they are considering moving from an appointment-only model to a walk-in model. This change represents a significant shift in how they do business. Because they are concerned that their spa managers may resist and not implement this change, you decide to share with them which of the following? 1 point The Kurt Lewin Three Step Model The Importance of Organizational Drivers The Hierarchy of Planning The Nine Wastes