You are a CKO of a retailing organization that is looking to establish a major presence in the toy industry (e.g. to fill the void after the Toys R US departure). The CEO mentions that the company needs to develop a knowledge center to better leverage information from all relevant sources to better understand the attributes that provide customers with relevant products, services and a better experience when they interact with your company. Task is to devise a plan of what you would do to prepare and manage this knowledge center and submit it to the CEO.