- You are a consultant hired by the golf and country club listed in the case study. You need to read the case study "The Incident and Apology" on pages 109-110 and provide an analysis and recommendations on issue resolution. Identification of the case issues - provide an overview of the incident and your opinion of the issues with the incident Hypothesis - identify the performance gap, need or concern Identification of legislative issues - list specific laws impacted Risk Identification - list both potential probably and impact of the incident Action - what is the recommended action you would take? Is training recommended? Why or why not? Issue resolution - what issue will this resolve, expected outcome HR Impact - functional areas of HR impacted/involved Further considerations - any additional things to consider Proactive response - list exactly what you recommend to achieve a positive outcome. Consider both current and future recommendations On a Saturday night in the fall of 2015, a woman was attending a charity eve at a golf and country club in Toronto along with her baby and partner. Duri the dinner her two-and-a-half-month old baby became hungry so she went into secluded hallway in a discreet corner outside of the dining area where she sat in chair to feed him. While seated in the chair feeding her baby, a male service manager approache her with a large tablecloth to shield her from view because of complaints from peop who did not want to see her breastfeeding while they were eating. She was told thi she was visible to patrons in a members-only dining area. Although she was seated in a chair in the comer of the hallway, she was told that she was still visible to patrons The woman was then escorted to the basement to continue feeding her baby and told that she would be "more comfortable there," a move that she felt was an attempi to accommodate people who are intolerant of something natural. "I thought, why are people disgusted or upset by the sight of a child eating while they are eating? It didn't make any sense to me," said the mother. "I took Jacob (her baby) off the breast and covered up and he led me downstairs to the basement," she said. "The way it was handled, I was slightly embarrassed because he made me feel like it was a shameful thing by sort of covering me up and saying people didn't want to see it." She did not say anything to the manager at the time because she was so surprised. "I kind of went along with it," she said. "And then I felt like, wait a minute, what just happened here? And why didn't I kind of stand up for myself at the time?" She left shortly after and the charity's organizers said they would speak with the golf club. The woman's partner took a photo of her breasteeding and priest at aly. decription of the incident on Facebook. People from all awumel the weald win pes a ages of upport and outrage over the incident. The pobt alon pwonpest a tyiile from parents and patrons of the club. By Sunday attemosi, the page was hill comments from people condemning the club's actions. The club's fucbook is alwo received dozens of onc-star reviews. "Afier getting a flood of support, I suddenly realized that a lot of women ily really know the law, don't really know that it's not OK for people to aik nos s move and make you feel like you're doing something wrong breasticeding" is aid. "Peronally, I feel why should I have to cover up when l'm hreasicesing in. baby's head covers the breast anyway, this is a pertectly natural thing io da l neceuary to sustain life, so why are we made to feel shameful of it?" The Ontario Human Rights Commission says that women have the right breasteed in a public area and not to be disturbed or asked to move 60 a a dicreet location. The commission also states that such services ind luding thy offered by eetaurants, cafes, stores, and at parks must be provided to bieaition-e women without discrimination. The following Monday, the president of the club's bourd of govemon wa the dhief operating officer sent an apology to the woman and posted it pukibl The letter stated, "Our staff member should have acted ditterenthy and aos Mre aked you to move to another location at the club to continue feeding wou hty We deeply regret that this caused you to feel emburrassed. "The letter ales anen "We recognize that you and other mothers who come to the [club] as manhon in zueus are entitled to breastfeed their children without covering up and shoelis be arked to move from a location that is comfortable and convenient wy then and "We untevervedly apologize for the discomfort this caused you." The apology also indicated that the club plans to make sure its alath as it+" of the province's human rights code as it applies to women breauteeding and prowide sensitivity training to its staff to make them awate "of the nects and wo of breaufeding mothers." The momen accepted the apology and said, "Well Tm very plound feede all because the apology was public and second of all it was gouing 6 oven " renicivity training for the ataff." She said the club took the corrovive aht? the winted, but she has a meruge for those who discriminate againu bewione malien. 7 wy that this is a beautiful act. lt's an act that sureaim his. hy wy