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You are a cost accountant, working on creating a balanced scorecard for your company. To create the scorecard, you must identify where the necessary data
You are a cost accountant, working on creating a balanced scorecard for your company. To create the scorecard, you must identify where the necessary data is generated and stored throughout the organization. Label the following data points from the AIS with (5) the ERP feature where it is generated, (2) the business process that generates it, and (3) the dimension of the balanced scorecard where it is used. Note that the process automation data point uses multiple ERP features, and the data comes from all business processes. Data Points ERP Feature Business Process Balanced Scorecard Dimension 1. Job satisfaction Customer retention 3. Cash flow 4. Product quality 5. Employee turnover Process automation 6. automation 7. Return on investment 8. Product reach 9. Training opportunities Data Points 1. Job 2. Custisfaction retention 3. Cash flow 4. Product 9uality 5. Employee turnover 7. Process automation Data Points ERP Feature Job satisfaction 2. Customer retention 3. Cash flow Product quality Employee turnover 6. Process automation Return on investment 8. Product reach 9. Training opportunities All Business Processes Conversion Financial reporting Human resources and payroll Marketing, sales, and collections Business Process Business Process Data Points ERP Feature Business Process Balanced Scorecard Dimension Job satisfaction Customer retention 3. Cash flow 4. Product quality Employee turnover 6. Process automation Returnon investment Product reach Training opportunities Customer Financial Internal business processes Learning and growth 7. Returnon 8. Product 9. Training opportunities
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