You are a Customer Service Consultant with expertise in helping companies to retain customers and improve service policies and actions. Your company has been hired to evaluate the Customer Relationship Management Program for a client (Walmart).

Describe the six key components of the organization's customer service environment.

There are six key components of a customer service environment, which illustrate many factors that contribute to customer service delivery. These include the customer, organizational culture, human resources, products/deliverables, delivery systems and service.