Question
You are a dining room supervisor in the breakfast lounge of a hotel. A customer makes a complaint to you that their breakfast has taken
You are a dining room supervisor in the breakfast lounge of a hotel. A customer makes a complaint to you that their breakfast has taken a long time to be cooked and served to his table for the past three days and that it is causing him to be late for his business meetings.
- How do you handle this complaint?
- What can you do to help the situation and enhance his customer service experience?
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The Vendor Management Office
Authors: Stephen Guth
1st Edition
1435703839, 978-1435703834
