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You are a Front Desk Manager, and this week, one of your front desk agents came to work 15 to 20 minutes late every morning.
You are a Front Desk Manager, and this week, one of your front desk agents came to work 15 to 20 minutes late every morning. You have talked to the agent about it in the past, but the situation has not gotten any better. Your Front desk supervisor shared with you that he heard this employee is going through a divorce and has a lot of financial issues. The supervisor also advised you that this agent's tardiness issue, is affecting the other employee's morale because they feel not everyone is held to the same standards. How would you address this performance issue? Respond to at least two of your peers. Your response should extend the discussion and stimulate other learners to clarify, strengthen, and extend their dialogue
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