You are a General Manager for DC Motors. You operate as a lateral support service department and have selected one of your groups to examine. This group is indicative of the shop as a whole. You want to calculate some ratios, for the group, but more importantly want to fix some of the issues plaguing the department. You require technicians to be available for 8 hours per day, each technician is required to work on average 22 days a month, and the ELR for the dealership is $175/hr. Technician Available Actual Operation Productivity Efficiency Proficiency Superman Batman 119.53% 115.03% 102.50% 170.00% 120.42% 92.73% Ironman 122.40% 106.14% 100.00% 76.50% 564.85% 560.41% 38.25 32 30 44 27.625 26.95 46.9625 36.125 33.5 40.6 42.5 42.5 32.5125 182.75 162.7 197.575 38.25 31.25 Points 4 points 4 points 8 points 8 points 137.50% 174.26% 111.67% 129.92% Thor Black Widow Total Points Questions 6 points Define productivity, efficiency, and proficiency 9 points Calculate productivity, efficiency, and proficiency for each technician and the shop as a whole. 11 points There are at least 3 important problems you should discover. Identify 2 of them and provide recommendations for fixing them. (Hint: Efficiency is not an issue) DC Motors has a service department expense of $200,000. The labor gross profit percentage for the dealership is 70%. 76.50% 629.84% Questions Calculate Sales to Break Even Calculate Sales to Net 10% Use the information from the first part of the assignment (total shop) to determine how many technicians the dealership needs. How many hours must each advisor generate per day