You are a HIM, a retired colleague calls you who has a family member in the emergency room of a major hospital called Compassion. The patient is an $85-$year$-$old woman, she lives with her sister $($her colleague$),$ she has no children, she is conscious, active and independent. He fell on Wednesday and on Thursday he tells his sister that he can't handle the pain. The sister takes her to a nearby hospital, tests are done, everything is in order and she returns home.

The next day, he can't get up$.$ They call her doctor and he orders her to go to the Compassion hospital so that the cardiologist can evaluate her because she is on anticoagulants, since in June $2022$ a procedure was performed to reorganize the electrical conduction of her heart. In this event, a cardiovascular surgeon had suggested a more invasive procedure, but HIM's professional sister sought a second opinion and more conservative treatment with medications was chosen, given the patient's age.

In this recent event, upon arriving at ER she was diagnosed with COVID and Influenza, and was left in an isolated room at ER awaiting cardiovascular evaluation. He has O$2,$ he is walking, he is alert and conscious. The hospital does not allow the sister $($her $83-$year$-$old colleague$)$ with whom the patient lives to accompany her given her condition. Her colleague's daughter came immediately from Pennsylvania, contacts patient services and they let her see her for $5$ minutes, but do not give her information about her health or status. Explain that since the patient communicates, stands up and is conscious, HIPAA does not allow it$.$ The patient has been there for $2$ days, complaining to her niece and sister that they hardly visit her and that she has not bathed.

You call a colleague who works at the hospital to ensure that the patient is bathed and well cared for and questions that information is not given to the immediate family she lives with due to HIPAA. His colleague tells him that he is going to check and calls him. When you call, she recommends that you call the colleague who is at the corporate level because since she has an infectious condition... You call the corporate colleague, she checks and informs you that they went to bathe her, but the patient refused and that they are going to assign her a room. $.$ When you give the information to the patient's sister, she tells her that they sent a man and he told her: $$you take a bath and I will be here and anything will call me$,$ which is why the patient refused. Regarding giving information about the condition, it indicates that it is not correct that the employee is probably new.

What strategic plan$($s$)$ does this situation relate to$?$