You are a learning experience designer. You have been asked by your organization to work through the design thinking process to help fill a gap in knowledge and skills by creating an e-learning solution for target learners. Before you can identify the instructional problem and develop the e-learning module, you need to understand who your target learners are, how they learn, what motivates them, and what creates barriers to learning. Once you know your learners, you can better design and develop targeted e-learning that will help them close gaps in their knowledge or skills. The provided case studies contain information you and your team have collected from the learners via