Question
You are a manager at a large corporate bank. Jane was hired into an entry level position in your unit 6 months ago at the
You are a manager at a large corporate bank. Jane was hired into an entry level position in your unit 6 months ago at the insistence of the CEO who sees himself in her. He sees great potential in her and wants to groom her for upper management over the next 5 years. In the 6 months since she was hired, Jane has showed incredible potential, improving tremendously in that time and showing the capabilities necessary for the next opening, a position that was created with Jane in mind. So you create the new position announcement and receive several applications from employees within and outside of your work unit. Criteria for the position include experience as a collateral analyst, positive performance reviews, and having taken a few, specific business classes. You review the applications. While Jane isn't yet the best employee at her current job in terms performance and doesn't have the most experience, you have no doubt that she would become the best if given enough time, and she clearly has the most potential. Because Jane is so ambitious, you also are afraid that you will lose her to a competitor if you don't promote her soon. You and the CEO agree that she is the best choice for the promotion. You are about to make a formal announcement that the position has been filled when Maura, a manager like you, bursts into your office complaining about Jane being promoted ahead of her best employee and protg, John. Maura angrily confronts you saying that she can't believe that you went behind everyone's back to persuade the CEO to promote your "favorite" employee Jane. She says that John has been at the company for 3 years, that he exceeds all of the requirements and expectations for the promotion, and is much more deserving of promotion than the less experienced and accomplished Jane. Maura demands that you go with her to speak to the CEO about this situation . You know that the CEO is very invested in securing Jane's future with the company as soon as possible. You have known Maura for several years, but you usually don't have to work directly with her. A) How would you resolve this conflict with Maura?
B) IN BOLD, indicate which approach to conflict resolution your solution fits in (forcing, avoiding, accommodating, compromising, or collaborating?
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started